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Good Day Valued Client,

We have received your email. It has been assigned to the next available Support Agent. Please reference the Ticket number #<%ticketid%> when contacting Seriti Support on this issue.

Support turn-around times:

Un-Inceptions: 15 Min
Password Reset: 15 Min
New User/ Profile Updates: 4 Hours
Bank Codes: 4 Hours
Broker Activations: 12 Hours
New Brokers: 5 Days
Broker Queries: 12 Hours
Bank Errors/ Queries: 12 Hours
CRM Queries: 12 Hours
Report Queries: 12 Hours
Product Activation: 12 Hours
New Reports: 1 Day
General /System Errors: 12 Hours
New Branch: 1 Day
New Groups: 5 Days
Group/ Branch Updates: 4 Hours
FSP Updates: 4 Hours
Templates: 5 Days

Kind Regards

Seriti Support
T (011) 234 5070
F (086) 660 7151